Mozilla Thunderbird app version 78 or above.

Mail app on Android devices (dependent on manufacturer).

Mail app on mac OS 10.14 (Mojave) and later.

The following is a non-exhaustive list of email software applications which are capable of authenticating to Office 365 Exchange Online with modern authentication: Because of this, the IT Support Centre is only able to offer support on a best-efforts basis for third-party software, and some issues may require the use of Microsoft software to be resolved. Microsoft does not recommend third-party software for use with Office 365, and there are often limitations in functionality as a result.

Outlook App for iOS version 10.x and greater.

The supported and recommended app for accessing your University email on a mobile device is the Outlook Mobile App:

Outlook on the web (using the latest version of Edge, Chrome, Safari or Firefox).

Most users who are connecting to University email via basic authentication are doing so via a mobile device, connecting either via the built-in email application for that device, or via a third-party application which does not use modern authentication.Įven though Microsoft provides you with the ability to connect to your Office 365 email account using in a variety of ways, for the best experience and complete support, Microsoft recommends connecting through one of the following ways: Modern Authentication will be replacing it. Basic Authentication is an outdated authentication standard that allows users to connect to their mailbox using only a username and password, and its continued use poses serious security risks to users and their data. On 1 October 2022, Microsoft will begin to permanently disable Basic Authentication for Exchange email tenants. Note: If you already use the Outlook app or certain other modern email apps to access your University emails on a mobile device, then you will not be affected by this change, and do not need to read any further.

Information about a change Microsoft is making to its email service which may affect how some people access their University email on a mobile device.

Outlook modern authentication